Stellenbosch Destinations - General Services
Please read through the following information carefully, as this is deemed to form part of your booking form and your signature will be accepted as proof that you are familiar with, and that you agree to and accept the information, terms and conditions in this document.
Please note that your booking is a legally binding agreement. We cannot fill spaces at short notice so if you change your plans at the last minute, or if you cancel your trip after your booking was confirmed the cancellation policy will apply.
Our Booking Manager should send you a copy of the Booking Form. If you lose it, or don't receive one, please download another copy here in PDF format OR here in Microsoft Word format. (Please right-click on the link and select "save target as...")
Please fill in all the sections and please do not forget to sign it.
Please sent it to us by fax. The number is +27 (0)86 216 6895
Conditions of Occupancy
It is a condition of occupancy that the owner, Body Corporate or management will not be held responsible for loss or damage of any property brought onto the premises, whether arising from fire, theft or any other causes and by whosoever caused or arising from the negligence (gross or otherwise), or wrongful act of any person in the employ of the owner or manager.
Overnight occupancy is strictly according to the number of persons as per reserved on the reservation document.
No more than the confirmed visitors are permitted at any one time without prior arrangement with the manger or owner.
Additional guests will be charged for at the standard rates applicable for the particular unit.
Please note that if you cannot travel because you are ill you may be able to claim this back through your travel insurance.
In order to confirm this booking, we require the following details:
- Passport Number and expiry date
Credit Card Details
Card Number
Type of card
Card holder’s name
Expiry date
Last 3 digits on the rear of your card
Full pre-payment of the accommodation. South-African guests may make internet or direct deposits into our bank account. For international guests, we will do a manual transaction on your credit card – 50 % on receiving your signed booking form and the balance 7 days prior to your arrival, unless you prefer for us to do one transaction for the full amount.
Our banking details:
Stellenbosch Destinations
First National Bank, Stellenbosch
Trust Account No : 62 146 742 011
Branch Code : 200-610
Please fax confirmation of deposit or internet payment to: +27 (0)86 216 6895
Cancellation Policy
21-28 days prior to date of arrival - 25% of full payment
14-20 days prior to date of arrival - 50% of full payment
7 - 13 days prior to date of arrival - 75% of full payment
"No show" or less than 7 days prior to arrival date - 100% payment
6.5% + 14 % VAT on Credit card deposits already processed, regardless of when the cancellation is made.
If you leave early without a very serious reason this counts as a last-minute cancellation and a 100% cancellation charge will apply.
Check-in
Between 14:00 and 17:00. Earlier arrivals will only be possible if the apartment has not been in use the night before. Later arrivals MUST be arranged in advance, to ensure that there is someone at the office to meet you.
Check-out
Strictly at 10am, as our cleaning team needs to get through all the apartments by 14:00 for the next check-ins. It may be possible, with prior arrangement, to leave your luggage with us at our offices until 17:00 at the latest.
Day room use (departure before 16:00) is charged at 50% of full tariff.
Cleaning of the apartment.
For visits of longer than three days, a general cleaning will be done on Mondays, Wednesdays and Fridays. This service will include making of beds or changing linen and towels. Linen is changed once a week and towels every 3rd day, unless it falls on a week-end.
Should the apartment be fitted with a washing machine and tumble drier, you are also welcome to use these after consulting the operations manual.
Please do NOT use the towels to wipe lipstick or polish shoes. Damaged items will be charged for.
If you do not have a washing machine and tumble drier in the apartment, the closes laundromat is at 115 Dorp Street –‘ Washington C&D’. They are situated opposite the side entrance of the Checkers centre on the corner of Dorp and Mill streets.
We will NOT be washing your dishes. Should you require this service, an additional charge of R50.00 per service will be charged.
There will be NO service on week-ends, unless specifically requested, at an additional cost of R120.00 per service.
Breakfast
A number of cafés and restaurants are available within walking distance from all the apartments. A few of them already open at 07:30, but most open at 08:00.
Electricity
Usage is included in the daily rates. Monthly rentals exclude electricity usage and will be your own responsibility.
Power supply: 220/230 volts 50Hz.
Groceries / Food & Beverage supplies
The apartments are not stocked with any food and beverage items, other than instant coffee, tea, sugar and cremora creamers.
We are however happy to arrange for some basic items to be available on your arrival – please have a look at the following section of the Woolworths site for some ideas and let us know if there is anything specific you want or need in the apartment.
This service is available at the listed price plus 10% service charge.
Simply scroll down the screen to see the list, or click on the appropriate section. Please note that we will need at least 48 hours notice should you want us to arrange for these items.
Most local grocery stores are open between 09:00 – 18:00 / 19:00 on weekdays and until 13:00 on weekends. The Spar outlets are open until 20:00 every night.
Telephone
Most of the apartments have a telephone. Telephone Call ‘vouchers’ can be purchased at one of the following places:
- Checkers Center - cnr of Dorp and Mill Street. (the kiosk is behind the pay points)
- Eikestad Mall
Should you require call cards on arrival, please advise in advance for us to ensure available stock at our office.
Internet
Should you wish to use the internet, you will need a call card. Alternatively, you can make use of the following facilities:
- Java Café - ground floor, Jan Cats building, cnr Church & Andringa Street
Keys
You will be handed a set of keys on arrival. The bunch will consist of a remote control for the underground parking, an access disk for the security gates and a front door key.
You will take full responsibility of the keys during your stay. The cost for lost keys is R500.00 per set.
Parking
Parking is included in your rate. Please make sure of the parking bay number when collecting your keys.
Television
Should your apartment be fitted with DSTV, please do NOT try and adjust the channels. They have been pre-set according to the bouquet of services the owner chose to have. Should the channels be adjusted and the television not working properly on your departure, you will be charged for a call out fee to have it re-set.
Damaged items
We take a full stock control prior to and at the end of each stay. Should anything be damaged or missing, please note that you will be charged for those items. We do expect our guest to report anything that have been damaged or broken, but will still be charging these items to your credit card after your departure, even in the event of you failing to report any such damage or loss.
Service Fee / Tips
In order to ensure that no misunderstanding could ever arise as to whether money was left as a service fee on departure or if, in fact the money was taken from you, we request the following:
NEVER leave any money lying around, in pockets or in handbags. Should you wish to leave a tip / service fee, kindly hand it over to either myself or Anchen at the office and do not leave any money in the rooms.
We have a special website that contains important post-booking information: Please go through this and print out the most important sections.
If you have any more questions at this stage or if you need any more information please do not hesitate to get in touch.
With best wishes,
Anchen Scheepers & Rita Garrod
Mobile: + 27 21 83 236 1312 / +27 82 371 3616
info@stellenboschdestinations.co.za
www.stellenboschdestinations.co.za & www.stellenboschdestinations.co.za/postbooking
