Stellenbosch Destinations - Post Booking Information
WELCOME - DIRECTIONS - PAYING THE BALANCE - INFO WE REQUIRE - OUR CONTACT DETAILS
In order for your trip to go smoothly, there are a couple of things you need to tell us before you get here...
Our Booking Manager should send you a copy of the Booking Form. If you lose it, or don't receive one, please download another copy here in PDF format OR here in Microsoft Word format. (Please right-click on the link and select "save target as...")
Please fax the Booking Form to us on: +27 (0)86 216 6895. Please don't forget to add your international access code (for example, 00 for most countries in Europe instead of the + ).
GENERAL CONDITIONS
Please note the following:
1. All facilities provided are used at our guests' own risk. We do not accept responsibility for any damages or claims arising from an accident, injury or loss occurring on the premises.
2. You will be provided with a set of keys with a security access disk and a remote control. A fee of R500 per set will be charged in the event of it being lost, stolen, mislaid or not returned.
3. We kindly request you not to use the towels for removing make-up or cleaning shoes - a replacement fee will be charged for damaged items.
4. Please note that no smoking is allowed inside the apartment.
5. The apartment will be serviced on Monday, Wednesdays and Fridays. Daily service and service on week-ends will be available at an additional charge of R100.00 per day.
6. Check-out time is strictly at 10:00 in order for us to prepare the apartment for the next arrival at 14:00. Delayed departure must be arranged beforehand and will depend on availability. Day room use (departure before 16:00) is charged at 50 % of full tariff.
7. Each apartment has a full inventory list and all items are checked on departure. Please note that you will be charged for all damaged or missing items.
8. We reserve the right to move bookings to another suitable apartment in the event of the first apartment becoming unavailable due to maintenance requirements, a longer or more suitable booking being accepted for that particular unit or for any other unforeseen reason.
9. Please note our minimum stay periods of 4 nights during High Season (Oct - May) and 3 nights during Low Seaon (June - Sep)
